Effective Date: 9th September 2024

Thank you for choosing the Indicash Fleet App (“we,” “our,” or “us”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application (“App”).

1. Information We Collect

   1. Background Location Data:

      The Indicash Fleet App requires access to your location when you are on duty delivering organizational services using the App. This data will be used to provide continuous

      location-based services, improve the efficiency and safety of FSOs during ATM audits and other deliverables, and enhance your overall experience. The data of your location is securely stored and used solely for these purposes. You have full control to manage or revoke this permission at any time through your device settings.

   2. FSO Travel Speed Details:

      We capture and record the travel speed at which Field Service Officers (FSOs) travel during their tasks. This data is essential for monitoring adherence to safety guidelines, ensuring proper conduct during field operations, and addressing any travel speed- related concerns.

   3. Audits s Site related operations Conducted:

      The App enables FSOs to conduct audits at ATM locations. During these audits, information such as audit results, photos, and other relevant data is collected and securely stored. This data is used to ensure compliance with operational standards and to improve the quality of our services.

   4. Claim Submission:

      The App allows FSOs to submit claims, which requires the collection of specific information such as the FSO’s name, contact details, the nature of the claim, and any supporting documents. This information is used solely to process, manage, and resolve claims.

   5. User Information:

      When you use the App, we may collect personal information such as your name, email address, phone number, and any other details necessary for the operation of the App.

      This data is used to manage your account, provide customer support, and enhance your experience with the App. We do not share your personal information with third parties except when required for service delivery or legal compliance.

2. How We Use Your Information

   • To Provide and Improve Services: We use your information to deliver, maintain, and enhance the functionality of the App, including location tracking, travel

     speed monitoring, audits, and claim processing.

   • To Ensure Safety: We use location and travel speed data to ensure the safety of FSOs during field operations.

   • To Conduct Audits: We collect and analyze audit data to ensure compliance with standards and improve operational efficiency.

   • To Communicate with You: We use your contact information to send you important updates, notifications, and other communications related to your use of the App.

3. Location Data and Battery Usage

   We optimize the App’s background operations to balance performance and battery life of the device. However, continuous location tracking may still impact battery life. We recommend enabling battery optimization features to manage power consumption

   while using the App.

4. Data Sharing and Disclosure

   We do not share your personal information with third parties except:

   • Service Providers: Who assist in the operation of the App and are bound by confidentiality agreements.

   • Legal Requirements: When disclosure is necessary to comply with legal obligations, protect our rights, or prevent illegal activities.

5. Data Security

   We implement industry-standard security measures to protect your information from unauthorized access, alteration, or destruction. While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

   You have the right to:

   • Access, update, or delete your personal information.

   • Withdraw your consent for data processing where consent is required.

   • Manage or revoke location permissions through your device settings.

   • Contact us with any concerns or questions regarding your privacy.

7. Changes to This Privacy Policy

   We may update this Privacy Policy from time to time. Any changes will be posted within the App, and the “Effective Date” will be updated accordingly. Your continued use of the App after any changes indicates your acceptance of the new policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at softwareteam.support@tatacommunications.com.